SHIPPING AND PROCESSING INFORMATION

Our shipping and processing charges cover the expenses of processing your order, handling and packing the products you purchase, delivering them to you, as well as related overhead and other items.

Most purchases arrive within 5 business days from receipt of your order.

We require a physical street address for shipping, as we do not ship to Post Office Boxes. If you enter a PO Box during the ordering process, we will contact you for a physical street address prior to shipping.

GUARANTEE / RETURN POLICY

If you are not completely satisfied with a Willabay item, please return it for exchange or merchandise credit. You may return items in our store, or by mail.

To return an item by mail, please send a copy of the original receipt, the item, and a letter of explanation that includes the following information:

Reason for the return
Action to be taken: exchange or merchandise credit

Please send the item to: Willabay, PO Box 6, Oysterville, WA 98641

INTERNATIONAL ORDERS

Currently, we can only accept domestic U.S. orders via the web site. If you are an international customer, and would like to order our products, please contact us by E-mail.